Frequently Asked Questions
Our Company
About HearSource Hearing Aids
Hearing Aid Repair
Hearing Loss
Purchasing Hearing Aids
Answer 1.1 HearSource manufactures and sells premium hearing aids direct by the internet. HearSource has developed software and hearing aid programming equipment that enables the user of the hearing aids to reprogram all the sound settings with their own computer. This channel of distributing hearing aids through the internet allows HearSource to offer its customers a substantial savings on the purchase and support.
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Answer 1.2: HearSource provides other services other than new hearing aids. HearSource operates one of the largest independently owned repair labs in the country. The hearing aid repair lab has the resources available to repair any make, model, or brands of hearing aids. HearSource also offers accessories for purchase such as; hearing aid batteries, hearing aid parts, and hearing aid cleaning supplies. Other assistive listening devices can be purchased as well, including loud alarm clocks and telephones.
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Answer 2.1: Digital Hearing aids made by HearSource are a new type called, "Personal Programmable Hearing Aids". HearSource provides all the hearing aid programming equipment to allow the user to make modifications to the the sound to fit their own personal needs. This approach to fitting hearing aids is very different from the traditional way of going to someone locally for sound adjustments. This shift is primarily due to the fact that most people own computers, and the hearing impaired market is changing towards a younger audience accustomed to utilizing technology such as the "baby boomers".
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Answer 2.2: Hearing Aids at their most basic level are nothing more than a "Personal Amplified System" or "PA System". Components common to all amplified systems are also found within a hearing aid. First, hearing aids have microphones that convert analog sound into an electrical signal. Secondly, most hearing aids are now, "digital" meaning when the sound is introduced from the microphone into the, "DSP" or "Digital Signal Processor" the electrical signal is encoded with numbers. Once the sounds is digitized within the hearing aid, computers then can modify the signal for the user by the use of HearSource's hearing aid programming equipment. Third, when the signal is modified according to a persons hearing loss it's then passed through an amplifier which increase the signals gain for more amplification. Using amplification is the essential ingredient to overcome a hearing loss. When the signal passes through the amplifier it's then converted back into an analog signal, and transferred into a receiver. The receiver is essentially a speaker that creates the audible analog sound wave that gets put into the ear canal. The end result should be taking soft sounds that normally wouldn't stimulate a persons hearing, with amplified sounds that allow the user to hear better. All hearing aids no matter what brand, or style have this in common.
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Answer 2.3: Receiving treatment for hearing loss can literally transform your life. Research on people with hearing loss and their significant others has shown that hearing aids play a significant factor in a persons' social, emotional, psychological, and physical well-being.
More specifically, treatment of hearing loss has been shown to improve:
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Answer 3.1: HearSource offers a hearing aid repair service starting at $99. The sheer volume of repair work that's generated from the online repair service allows HearSource to be very competitively priced over local hearing aid dealer options. If you've been told either your hearing aid cannot be fixed or the price is extraordinary high for fixing the hearing aid please consider our online hearing aid repair service. Charging high prices for hearing aid repairs is a common sales tactic used within the hearing industry. This discourages people from making the investment in repairing older hearing technology and encourages them to put their money into the purchase of new hearing aid technology.
Return to the Top Answer 4.1: Most of the time hearing loss begins gradually, without discomfort or pain. What's more, family members often learn to adapt to it, without even realizing they are doing it.
Here are some questions to ask yourself to determine whether hearing loss is present:
- Do I often ask people to repeat themselves?
- Do I have trouble following conversations with more than two people?
- Do I have difficulty hearing what is said unless I'm facing the speaker?
- Does it sounds like other people are mumbling or slurring their words?
- Do I struggle to hear in crowded places like restaurants, malls and meeting rooms?
- Do I have a hard time hearing women or children?
- Do I prefer the TV or radio volume louder than others?
- Do I experience ringing or buzzing in my ears?
If you answer "YES" to any of these questions above it would beneficial to seek the advise of a hearing professional for a full assessment your hearing loss.
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Answer 4.2: Only about 13% of physicians routinely screen for hearing loss. Since most people with hearing impairments hear just fine in quiet environments (like your doctor's office), it can be very difficult for your physician to recognize this problem. Only a trained hearing professional can determine the severity of your hearing problem, whether or not you could benefit from a hearing aid, and which type would be best for you. Most often the people who notice hearing loss are the people you communicate with most often.
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Answer 4.3: There are several causes of hearing loss. The main ones include excessive noise, infections to the head or ear, genetics, birth defects, natural aging, and reaction to drugs, or cancer treatment.
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Answer 4.4: Hearing loss can occur at any time, at any age. In fact, most people with hearing loss (65%) are younger than age 65! There are six million people in the U.S. ages 18-44 with hearing loss, and around one-and-a-half million are school age. Hearing loss is third highest ailment that people suffer from. This makes hearing loss even more common then eye sight impairment. As time moves forward the trend is that more and more people will notice their hearing loss sooner than later. This is taking in consideration that people are exposing themselves to louder sounds with music and communication devices.
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Answer 4.5: Some of the highest risk professions for hearing loss include; factory workers, construction workers, heavy industry workers, firefighters, police officers, farmers, military personnel, musicians, and entertainment industry professionals.
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Answer 4.6: Only 5% of hearing loss in adults can be improved medically or surgically. The vast majority of Americans with hearing loss (95%) are treated with hearing aids.
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Answer 5.1: Purchasing hearing aids from anywhere, including HearSource, requires that a process be followed in compliance with FDA regulations.
Step 1 - Get a hearing test done. HearSource must have a hearing evaluation on record less than 6 months old from a hearing professional from the date of the hearing aid purchase.
Step 2 - HearSource must obtain a Medical Clearance from a licensed physician or sign a Medical Waiver declining the medical examination. Medical Waiver download. Sign the medical waiver and either mail, fax or e-mail to HearSource.
Mail to:
HearSource
102 Northfield Dr. East
Bainbridge, IN 46105
Fax : 765-522-3551
email: medrecords@hearsource.com
Step 3 - A HearSource professional will review your information and make a hearing aid recommendation.
Step 4 - Purchase of the new hearing aid will be arranged and the hearing aids will be processed to be sent out to you.
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Answer 5.2: If, for any reason, you are not satisfied with your purchase, simply contact HearSource at (765) 522-1774 and request a RMA authorization (Return Merchandise Authorization) number. Return the item in its original, undamaged condition (including all original packaging and accessories) within 30 days of our shipping date to you of any product for refund, less a 10% dispensing/restocking fee & your shipping costs back to us. Any returned merchandise must be received by us at our HearSource location within 30 days of our shipping date to you. Merchandise will not be accepted for return without the RMA number clearly identified on the outside of any return packaging. If you have any questions or concerns regarding your order or our return policy, please contact us directly at (765) 522-1774. You may return any item for exchange or replacement within 30 days of the shipment date due to material defect or damage during shipment.
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Contact Us
HearSource.com
102 Northfield Drive East
Bainbridge, IN 46105
1-800-416-2434
General Info
email: info@hearsource.com
Technical Support
email: techsupport@hearsource.com